Customer Service Policy

Our customer service team stands ready to assist you with pre‑sales consultation, order inquiries, shipping questions, return requests and general site‑related issues.
All service requests are accepted through our Contact page. Please describe your question clearly when submitting your message.
We aim to respond to incoming messages in a reasonable timeframe.
All orders follow our stated shipping and refund rules: orders process in 1‑3 business days with estimated 6‑12‑day delivery; free worldwide shipping with all duties covered by our store; 60‑day return window and 5‑10 business‑day refund processing after approval. All transactions are completed in United States Dollars.
Customer service representatives cannot alter our official shipping, refund and privacy policy terms.